Beschreibung
In this live-online-seminar, you will learn how to identify conflicts at an early stage and find suitable solutions. We will teach you strategies on how to manage conflict discussions in a confident and solution-oriented way. After the online course, you will be able to prevent workplace conflicts in the long term and ensure a positive team spirit.
Strategies for conflict management and mediation & de-escalation techniques for successful conflict resolution
Wherever people interact and work together, conflicts arise. The most important aspect is how to deal with them: By conducting conversations in a professional way, conflicts can be managed confidently in order to add to a constructive working environment. Conflict awareness and conflict analysis also help you to find effective solutions faster in difficult situations, which contribute to the success of the company or the project.
Kommende Starttermine
Inhalte / Module
Introduction to conflicts
- Definition of conflicts
- Different types of conflict and how they arise
Reflection on individual conflict behavior
- Identifying personal conflict patterns
- Dealing with own emotions in conflict
Conflict analysis
- Analyzing and structuring conflict situations
- Identifying conflict parties and their interests
Strategies for conflict resolution
- Finding compromises and win-win solutions
- Improving cooperation and teamwork
Mediation and de-escalation techniques
- Basics of mediation
- Communication and negotiation techniques for mediation
- De-escalation strategies for defusing conflicts
Structure of a successful conflict discussion
- Preparation and structuring of conflict discussions
- Active listening and emphatic communication
- Using constructive conversation techniques
Preventing conflicts in the long term
- Early identification of conflict potential
- Performance tracking and measuring
E-mail and newsletter marketing
- Developing an e-mail marketing strategy
- Supporting a positive communication culture
- Conflict prevention strategies in organizations
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